Eight years of research. An engine that understands not just what people say, but how they feel when they say it. A team with the credentials to build it and the commercial experience to deploy it at scale.
"The contact centre is often the most honest place in any organisation. Customers say what they actually think. The truth of how a company treats its people is there, in every conversation. We built the technology to make that truth visible."
Danica spent years at the frontier of NLP research, contributing to technologies that changed how humans interact with machines, including the original Siri. But she kept returning to one question: if AI could understand words, why couldn't it understand the feeling behind them?
She founded Sentient Machines to close that gap. Eight years later, the engine detects over 500 emotions, behaviours and events across voice and text simultaneously, in 99 languages, in real time.
Most contact centres review 3 to 5% of customer interactions. The other 95% are invisible. Within that invisible majority are customers who are vulnerable, frustrated or on the edge of leaving, compliance risks that haven't been flagged, and revenue opportunities that haven't been recognised. Sentient Machines exists to change that.
100% of interactions analysed, not 4%. Every customer heard. Every risk surfaced. Every opportunity identified.
Every customer receives the same standard of care, regardless of who answers. No one falls through the gaps.
Intelligence that arrives after the call is history. Sentient Machines acts in the moment, when it can still make a difference.
Deep academic credentials in AI and NLP, combined with commercial and operational leadership across financial services, insurance and enterprise technology.
PhD in NLP. Over 2,000 academic citations. Former researcher at SRI International and contributor to the original Siri technology. Eight years building the Sentient Machines engine.
Founder25 years scaling technology businesses. Brings the strategic and commercial leadership to take Sentient Machines from its current client base to the emotional AI engine where it can have greatest impact.
New appointment25 years commercial leadership in financial services and insurance. Formerly BSI Group, Wipro, Cigna, MetLife, AIG, BT, American Express and Lloyds.
New appointmentPhD in Machine Translation, specialising in computational linguistics and affective computing. Leads continued development of the emotional intelligence models underpinning the platform.
Research lead25 years operational leadership in financial services. Formerly RBS, NatWest, GE Money, AIA and MetLife. Ensures every deployment delivers from day one.
New appointmentArchitect of the UniModel framework that enables simultaneous voice and text analysis at scale. Responsible for the infrastructure that makes rapid deployments possible.
Platform architect