Connects to your existing telephony. Analyses 100% of interactions in real time. Live typically within a week of contract signature, without disruption to your agents or your technology.
Voice and text processed simultaneously, not sequentially. The emotional content of a conversation exists in both what people say and how they say it. Sentient Machines reads both at once.
The acoustic properties of speech, analysed as it happens.
Semantic and emotional content of every word, in every language.
Over 500 specific events, timestamped and auditable.
Share a small sample and we return a real analysis of your own data, typically within 24 hours.
Every interaction is scored across two dimensions, agent performance and customer experience. Together they give a complete, real-time picture of what is happening in every conversation, without a single call needing to be listened to manually.
The two indices together give supervisors, managers and the business a live, auditable picture of performance, risk and customer outcome across every conversation, not just the 4% that get manually reviewed.
The goal of every conversation
is an agent who performs well,
and a customer who ends the call
in a better state than they started."
Sentient Machines connects to your existing telephony and is live typically within a week of contract signature. It works alongside everything your team already uses, and most of the pace is down to us, not you.
Book a 30-minute briefing with our team, or request your first insight using a sample of your own interactions.
Sentient Machines works alongside your existing technology stack. No new infrastructure, no changes to your agent desktop, no disruption. The intelligence arrives inside the systems your teams already use.