Your best agents do something emotionally different in every conversation. Sentient Machines identifies exactly what that is, and intervenes in real time to help every agent replicate it.
Most contact centres review 3 to 5% of interactions manually. Coaching is based on a tiny sample of calls, often the wrong ones. Your top performers are doing something consistently different in their conversations, but nobody can see it clearly enough to teach it.
The result is a performance distribution that doesn't shift. New agents take months to reach competency. Attrition runs at 35% annually. And the gap between your best agent and the average, compounded across thousands of calls each month, is a significant and invisible financial loss.
It is not a training problem.
It is a visibility problem.
You cannot close a gap
you cannot see.
The engine doesn't just surface what is happening. During every live call it tells your agent exactly what to do next. Post-call, it provides structured coaching based on every conversation, not the 4% currently reviewed.
Agents using Sentient Machines metrics
achieved four times the results
compared to those who did not.
The difference in conversion was immediately measurable
and the impact on team confidence
was visible within weeks.
The engine identifies exactly what your top performers do differently, makes it teachable, and intervenes in real time on every call to close the gap.
Consistent emotional intelligence across the team means consistent customer outcomes, at 100% of interactions not the 4% currently reviewed.
Agents who are coached on real data, supported in the moment and fairly assessed are measurably more likely to stay and perform.
Share a small sample of your interactions and we return a real analysis of your own data, typically within 24 hours. Or speak with us directly about what this could mean for your business.
A strategic and exploratory conversation about the financial case for emotional intelligence in your contact centre, and what it could be worth to your business specifically.
For CCOs, CFOs, Sales Directors and board-level stakeholders. Come as you are.
Request your first Board insightShare a sample of your contact centre interactions and we will show you what the engine sees in your own conversations. A real analysis of your own data, returned typically within 24 hours.
For contact centre managers, QA leads, L&D teams and operational evaluators.
Request your first Ops insight