Your compliance attestation is only as good as your visibility. Reviewing 4% of interactions and attesting to 100% is a significant regulatory exposure. Sentient Machines closes that gap from day one.
The interactions that generate complaints, FOS referrals and FCA enforcement action are rarely the ones you would have chosen to review. They are in the 96% of conversations that never get listened to, with customers who were too polite to complain at the time, and agents who knew they were sailing close to the wind.
The FCA's Consumer Duty framework requires firms to demonstrate they are monitoring customer outcomes across all customers, not a sample. Manual QA at 4% does not meet that standard, and the regulator knows it.
In the 96% that never get reviewed
are your most vulnerable customers,
your highest conduct risks,
and your next regulatory fine."
The engine does not flag risks after the call. It identifies them as they occur, gives supervisors time to intervene, and creates the auditable record that demonstrates Consumer Duty compliance without additional QA resource.
Sentient has been an absolute game-changer.
I have used a variety of different call monitoring programs
over the last 11 years and I have never been able
to focus on the more important, high-risk calls.
I am no longer searching
for a needle in a haystack.
The engine monitors 100% of interactions and generates an auditable evidence trail automatically, without additional QA headcount.
Sentient Machines detects vulnerability signals in voice and language automatically, flagging every at-risk interaction regardless of whether the customer discloses.
A prioritised worklist of high-risk interactions replaces undifferentiated manual review. Your QA team focuses on what matters, not what they happen to pick.
Share a sample of your customer interactions and we will show you what the engine finds, typically within 24 hours. A real look at your compliance picture, with no integration and no obligation.
A peer conversation about the Consumer Duty compliance challenge, what demonstrable outcome monitoring actually requires, and what Sentient Machines delivers from day one.
For CCOs, CROs, Heads of Compliance and board-level stakeholders. Come as you are.
Request your first insight BoardShare a sample of your contact centre calls and we will return a real analysis showing vulnerability signals, conduct risks and compliance gaps in your own data.
For QA managers, compliance officers and operational evaluators. No product access required.