Most organisations review 3 to 5% of customer interactions manually. The emotional signals driving revenue, compliance risk and customer churn are present in every conversation, and almost entirely invisible. Not because they are hard to detect, but because until now, there was no technology capable of detecting them at scale.
The risk, the revenue opportunity, the customers on the edge of churning. They are all there, in every conversation.
Sentient Machines makes them visible, and then it acts on them.
Sentient Machines has built the world's most advanced emotional intelligence engine for human communication, detecting over 500 emotions, behaviours and events in real time, across voice and text simultaneously, in 99 languages and more.
The engine doesn't just analyse. It acts. Prompting agents in the moment, alerting supervisors, surfacing risks and opportunities as conversations unfold, improving both outcomes and the bottom line.
Founded on a belief that every customer deserves to be heard fairly, and every interaction treated with the same quality of attention, regardless of which agent picks up the call.
Not a sentiment score.
A mirror that helps your organisation
hear itself clearly,
and communicate better."
Sentient Machines analyses 100% of your customer interactions in real time. Each proposition reflects a different business priority, all delivered from the same platform, with more capability unlocked at each level.
The performance gap in your contact centre is invisible but it is costing you. Sentient Machines surfaces the signals that separate your best agents from the rest, giving every agent the coaching and live support to close that gap.
| 4× | conversion uplift for emotionally coached agents |
| 84% | faster agent competency, weeks not months |
| £200k+ | annual attrition saving per 200-agent team |
Your compliance attestation is only as good as your visibility. Sentient Machines monitors every interaction in real time, identifying vulnerable customers automatically, flagging conduct risk at the moment it occurs.
| 100% | non-compliance identified within the first month |
| 99% | QA time efficiency, 500 hours reduced to 15 seconds |
| £100k+ | annual QA cost saving per client |
Every formal complaint was a conversation that could have been saved. Sentient Machines detects the emotional sequence that predicts a complaint before it becomes one, giving supervisors time to intervene.
| 30% | escalations prevented through real-time intervention |
| 26% | complaints reduction through root cause discovery |
| 11% | CSAT uplift alongside reduced call volume |
Sentient has been an absolute game-changer. I have used a variety of different call monitoring programs over the last 11 years and I have never been able to focus on the more important, high-risk calls. I am no longer searching for a needle in a haystack.
Agents using Sentient Machines metrics achieved four times the results compared to those who did not. The difference in conversion was immediately measurable and the impact on team confidence was visible within weeks.
This technology is extremely valuable, both in terms of enabling companies to better understand their customers, and to ensure that automation is not delivered at the expense of customer experience.
Tell us about your contact centre. Results update instantly as you type and as you move the sliders. All figures are based on your inputs combined with UK industry benchmarks.
Slide each to reflect how important this area is right now. This tailors your results and helps us focus the right conversation when we meet.