All three draw on the same underlying intelligence. Most clients begin with their most pressing need, then expand. Select a proposition below to explore it in depth.
The performance gap in your contact centre is invisible, but it is costing you. Your best agents do something emotionally different. Sentient Machines identifies exactly what that is, and gives every agent the guidance to replicate it.
Your top agents don't just follow a better script. They build rapport faster, manage tension more effectively, and read the customer's emotional state in real time. These behaviours happen instinctively, in the moment. Sentient Machines makes them visible, measurable and teachable.
The engine analyses every agent's conversations across hundreds of emotional and behavioural dimensions, identifies the patterns that separate your top performers from the rest, and provides every agent with live guidance during calls and structured coaching after them.
Conversion uplift and revenue growth from the existing team, without additional headcount.
Reduced attrition, faster onboarding and measurable performance consistency across all agents.
Coaching grounded in real conversation data rather than a small sample of manually reviewed calls.
Book a 30-minute briefing or share a sample of interactions for your first insight.
Your compliance attestation is only as good as your visibility. Reviewing 4% of interactions and attesting to the conduct of 100% is a significant regulatory exposure. Sentient Machines eliminates that exposure from the day it is deployed.
The interactions that generate complaints, FOS referrals and FCA enforcement action are rarely the ones you would have chosen to review. They are in the 96% of conversations that never get listened to, with customers who were too polite to complain at the time.
Sentient Machines monitors every interaction in real time. It identifies vulnerable customers automatically, without the customer needing to disclose vulnerability directly. It flags conduct risk at the moment it occurs, and creates a complete, auditable evidence trail that demonstrates Consumer Duty compliance without requiring manual QA resource to produce it.
Demonstrable Consumer Duty compliance. Auditable evidence trail. 100% interaction monitoring without additional resource.
Prioritised worklist of high-risk interactions replacing undifferentiated manual review. 99% reduction in QA time.
Quantifiable reduction in regulatory exposure and a defensible response to FCA supervision.
We can show you what the engine finds in your own interactions, typically within 24 hours.
Every formal complaint was a conversation that could have been saved. The emotional signals that predict a complaint appear minutes before the customer reaches the point of no return. Sentient Machines surfaces them in real time.
A customer who is about to complain gives clear signals before they do. Emotional frustration builds across the conversation. Their language becomes more formal. Their tone shifts. These signals appear, on average, several minutes before the customer escalates.
Sentient Machines detects this emotional sequence in real time and alerts the supervisor while there is still time to intervene. Beyond real-time intervention, the engine analyses complaint patterns systematically, identifying the root causes that generate repeat complaints and the processes that need to change.
Systematic complaint reduction, CSAT uplift and a measurable improvement in the quality of every customer interaction.
Reduction in repeat contacts, unnecessary call volume and the operational cost of complaint handling.
Root cause analysis explaining where complaints are coming from and what needs to change to reduce them structurally.
Calculate your escalation exposure or request a first insight using your own interaction data.